Return Policy

Return and Exchange Policy

At Foam Cutters, LLC, we are committed to ensuring customer satisfaction by providing high-quality foam cutting tools. While all sales are final, we offer limited returns and exchanges under specific circumstances as outlined below.

1. General Return Policy

  • No Returns on Used Items: We do not accept returns for items that have been used.
  • Final Sales: All sales are final. Please carefully review your purchase before completing the transaction.

2. Product Damage or Defects

We make every effort to ensure that our products are shipped in perfect condition. However, if your product arrives damaged or in a defective state due to shipping, we offer replacement options.

  • Damaged During Shipping: If your item arrives damaged, please contact us immediately so we can arrange a replacement.
  • Defective Products: Should you receive a defective product, it may be eligible for replacement after being reviewed by Foam Cutters.

3. Exchange Eligibility

If your product is defective or damaged during shipping, you may be eligible for an exchange. Eligibility is determined upon review, and the following conditions must be met:

  • Original Condition: The product must be in its original, unused condition.
  • Accessories and Packaging: The item must include all original accessories and packaging.
  • Proof of Purchase: A valid proof of purchase (receipt or invoice) is required for any exchange.

4. Process for Return and Exchange

To initiate a return or exchange, you must contact us within a reasonable time frame from receiving your product:

  • Coordination: Once you contact us, our team will assist you in coordinating the return and exchange process, if applicable.

5. Repair Options

In cases where the tool needs repair rather than replacement, we can arrange for the product to be sent back for necessary repairs. Please contact us to discuss the repair process and logistics.

6. Commitment to Customer Support

Foam Cutters LLC is dedicated to ensuring the success of your projects. If you encounter any issues with your HWFC tool, feel free to reach out for tips, tricks, or project support. We are always available to help you make the most of our products.